The Nigerian Electricity Regulatory Commission (NERC) conducted a capacity strengthening session for distribution companies (DisCos) on communication and responsiveness to customers.
During the session, NERC officials highlighted that estimated billing can be halted if customers inform their DisCos when they will not be using electricity.
Many customers are reportedly unaware of this regulation, and NERC emphasized customers’ rights, including the installation of meters before new connections, a safe and reliable electricity supply, transparent billing, and the right to contest incorrect bills.
However, some customers express difficulties in resolving complaints and challenges with estimated billing charges.
Key Points:
– NERC officials suggest that customers can halt estimated billing by informing DisCos when they will not be using electricity.
– Customers have rights, including the installation of meters before new connections and the right to contest incorrect bills.
– Some customers report challenges in resolving complaints and issues with estimated billing charges.
– DisCos are accused of putting customers under pressure and not implementing regulatory directives from NERC.
– Despite complaints, there has been no relief for customers facing challenging economic conditions.
The electricity sector in Nigeria continues to grapple with issues related to billing practices, customer communication, and the need for transparent and fair processes. Customers are encouraged to be aware of their rights and escalate issues to NERC when necessary.
