In a bid to scale up transparency, accountability, and service excellence in the management of the Defined Benefit Scheme pension, the Pension Transitional Arrangement Directorate (PTAD) has unveiled a revised Service Charter tagged “A Renewed Commitment to Service Excellence.”
The launch, which took place at PTAD’s headquarters in Abuja on September 3, 2025, drew key stakeholders, including the Minister of State for Finance, Dr. Doris Uzoka-Anite, and the Director-General of the National Pension Commission (PenCom), Ms. Omolola Oloworaran, underscoring the national significance of the milestone.
According to a statement signed by PTAD’s Head of Corporate Communications, Olugbenga Ajayi, the revised charter represents a major step in the Directorate’s ongoing reforms to strengthen pension administration under the Defined Benefit Scheme (DBS). “The revised Service Charter reflects PTAD’s continuous drive to enhance pensioners’ experiences and reinforce public trust in government institutions,” Ajayi noted, stressing that the Directorate remains committed to innovation and stakeholder engagement.
Delivering her keynote address, Dr. Uzoka-Anite praised PTAD for “setting new standards in public service delivery” and reaffirmed the Ministry of Finance’s support for the reforms. “Pensioners deserve unwavering commitment to their welfare and dignity,” she said, adding that the revised charter is “a vital instrument to strengthen confidence between pensioners and government institutions.” She urged all stakeholders to uphold the principles of accountability and efficiency to ensure pensioners receive the respect and care they deserve.
PTAD’s Executive Secretary, Tolulope Odunaiya, described the revised charter as more than just a document. “It is a covenant with our pensioners and stakeholders,” she stated. “This charter embodies our determination to set clear standards, adopt innovation, and deliver services with empathy, timeliness, and professionalism.” She emphasized the Directorate’s focus on leveraging technology and structured processes to resolve pensioners’ concerns swiftly, reinforcing PTAD’s vision of becoming a model institution for public service delivery.
In her goodwill message, the Director-General of PenCom, Ms. Omolola Oloworaran, commended PTAD for its collaborative approach and contribution to strengthening Nigeria’s pension ecosystem. “Service standards such as these are crucial for transparency and efficiency. PTAD’s efforts complement PenCom’s mandate to safeguard pension assets and ensure the long-term sustainability of the pension system,” she said.
Representatives from SERVICOM, the Public Complaints Commission (PCC), and various pension unions also delivered goodwill messages, applauding PTAD’s renewed commitment to pensioners’ welfare. They urged the Directorate to remain steadfast in upholding the new standards and to continue prioritizing pensioners’ interests through accountable and innovative service delivery.
With the revised Service Charter, stakeholders were given deeper insights into PTAD’s evolving strategies for improving the service experience of DBS pensioners. The launch marks a new chapter in PTAD’s efforts to build trust and set benchmarks for public service institutions across Nigeria.
